How can we help you today?
Find answers to common questions, troubleshoot issues, or get in touch with our support team.
Email Support
Get help via email for non-urgent inquiries
support@realtimeverify.com
Response within 24 hours
Developer Resources
API documentation and integration guides
API Docs
Always available
Frequently Asked Questions
Troubleshooting Guides
Verification Job Stuck in Processing
If your verification job appears stuck, try refreshing the page or check the job status again after a few minutes.
- Refresh the verification page
- Check your credits balance
- Wait 5-10 minutes for processing to complete
- Contact support if the issue persists
API Connection Issues
Troubleshoot problems connecting to our email verification API.
- Verify your API key is correct
- Check your network connection
- Review API rate limits
- Ensure your API key has sufficient credits
Email Upload Problems
Having trouble uploading your email list for verification?
- Ensure your file is in CSV or TXT format
- Check file size limit (maximum 10MB)
- Verify email addresses are properly formatted
- Try splitting large files into smaller batches
Credit System Issues
Questions about credits and billing?
- Check your available credits in the dashboard
- Review your purchase history in billing
- Understand credit consumption rates (1 credit per email)
- Contact billing support for payment issues
Still need help?
Our support team is here to assist you with any questions or issues.